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Retailing and Cs Category

 Essay about Retailing and Cs Category

Retail Industry Service Keep an eye on Index 零售行業服務指數 Data in " Full Industry Service Monitor Index" was accumulated from the examination of the Association's Mystery Shoppers Programme since 1996. It displays the support performance from the industry on a scale of 1-100% over a yearly basis. In 2012, the Index protected service functionality of 18 retail organization categories. 「零售行業服務指數」是根據協會「神秘顧客計劃」 由1996年開始所獲得的資料數據,以1至100%作出評 分的一項指標,用以展示零售業每年的服務表現。在 2012年,指數反映了17個零售組別的服務水平。

Latest Retail Support Trends:

• The overall services performance in the retail market has better from 75% in the initial period in 1996 to 85. 24% in 2012. • The Watch & Jewellery Category showed the highest level of assistance performance among all categories news. • Among the list of categories, Department shops, Fashion & Accessories, Vogue & Add-ons – Substantial Fashion, Fastfood/Restaurant, Personal Medical care Products, and Retail (Services) category recorded at least 1% embrace service efficiency in 2012 as compared 2011. • Among the on the lookout for customer service analysis criteria used in 2012 Unknown Shoppers System, 4 requirements including " Staff Appearance", " Searching Site Housekeeping", " Availability of Merchandise / Services & Price Information" and " After Sales Service" recorded the highest scores of more than 90% in average operating performance. Highlights on service trends can be found on HKRMA's website in www.hkrma.org beneath " Library/Research – Assistance Trends".

最新零售行業服務概況:

• 整體零售行業的服務表現由1996年零售行業服務 指數推出第一期的75%躍升至2012年的85. 24%。 • 綜觀所有零售組別,鐘錶及珠寶店於2012年的服 務表現最佳。 • 與2011年比較,百貨公司、時裝飾物店、時裝飾 物店 – 高級時裝、快餐店/餐廳、個人護理及健康 產品,以及零售(服務)的服務表現在2012年均錄得 不少於1%的增幅。 • 在九項2012年「神秘顧客計劃」服務評審準則中, 「服務員儀表」、「店舖管理」、「商品/服務存貨 及價目資料」和「售後服務」四項所錄得的分數最 高,每項的整體服務表現均達到90%以上。 有關服務趨勢之重點可參閱協會網址www.hkrma.org 「圖書館/研究 – 服務趨勢」一欄。

Price tag Industry's Typical Service Efficiency 整體零售行業的平均服務表現 Industry's Avg. Efficiency (%)

Growth

(1996 - 2012)

Common Service Performance by Full Category 各零售組別的平均服務表現 Beauty Products as well as Cosme�cs Category

Category Avg. Performance (%)

Category Avg. Performance (%)

Footwear Category1

Industry's Avg. Performance (%)

[------------------------------------------------------------------------------------------> - 1 ) 30%] Down (2002 - 2012)

[-----------------------------------------> - zero. 25%] Down (2006 - 2012)

Year

Season

Category Avg. Performance (%)

[------------------------------------------------------------------------------------------> - 4. 02%]

Category Avg. Performance (%)

Down

Convenience Stores Category

(2002 - 2012)

Furniture & Home Add-ons Category2

Down

(2010 -- 2012) [--> - 4. 42%]

Season

Year

32

HKRMA NEWSLETTER 零售商

Shops Category

Category Avg. Efficiency (%)

Category Avg. Efficiency (%)

Infant & Kid Merchandise3

12 months

Year

Electric & Electric powered Appliances Category

Category Avg. Performance (%)

Personal Medical Products Category4

Category Avg. Performance (%)

Year

Season

Fashion & Accessories Category

Category Avg. Performance (%)

Category Avg. Performance (%)

Retail (Services) Category5

12 months

Year

Style & Add-ons – Large Fashion Category

Category Avg. Performance (%)

Category Avg. Performance (%)

Specialty Shops Category

Yr

Year

Style & Components – Sporting activities & Outdoor Products Category6 Category Avg. Performance (%)

Supermarkets Category

Category Avg. Performance (%)

Year

Season

Fas ood / Eating places Category1

Category Avg. Functionality (%)

Category Avg. Functionality (%)

Telecommunica ons Category

Year

12 months

Watch & Jewellery Category

Category Avg. Performance (%)

Year

Feedback 注意: 1 ) Data for 2002-2005 was not available as this business category had not been set up during the time. 2002至2005年未有開設此組別,因此沒有相關數據。 installment payments on your Data intended for 2002-2009 had not been available since this organization category has not been set up during the time. 2002至2009年未有開設此組別,因此沒有相關數據。 several. This business category was set up in 2012....

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